Professional Summary
20+ years of training design and delivery experience; managing training processes, projects, and personnel
16 years in Training / Instructional Design with Healthcare focus, including Supply chain, Revenue Cycle, and Pharmaceutical programs
SPECIFIC SKILLS AND ACHIEVEMENTS
Demonstrated knowledge in, and application of, Training and Adult Learning Principles
Advocate of Rapid eLearning design and Vignette / Small Bites Learning
Toastmasters International: Competent Communicator award; 2nd place divisional Humorous Speech competition 2018
Work experience
Cardinal Health (Sonexus) Lewisville, Texas January 2019 to present
Consultant, Instructional Design and Training
Directly responsible for assessing training needs, then designing, developing and delivering training for a specialty pharmaceutical support program (75% of time)
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Created and provided comprehensive program training to all new call center agents.
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Created and delivered quarterly refresher classes to the program team.
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Designed and delivered sessions in-classroom, virtually, and as eLearning
Support Cardinal Health Global Learning Center of Excellence needs (25% of time)
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Contributing member to the EASEE project: a 21st-century Customer Service model; all 5 blended learning modules
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Continuously deliver classroom sessions for EASEE module training since implemented 3/19
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Certified to deliver Leading the Cardinal Health Way and Franklin Covey’s Six Critical Practices for Leading a Team
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Contributing member to the Leadership redesign team for 2020
nThrive (previously MedAssets/Accuro) Nov 2007 – Nov 2018
Lead Instructional Designer
Responsible for designing, delivering, and improving application training on various revenue cycle healthcare software products for both internal and external users.
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Creating, modifying, and presenting classroom, web-based, and online classes for multiple software products
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Designing, recording and managing all eLearning sessions for both internal and external clients
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Working integrally with implementation, project management, product management, software development, account management and client solutions teams supporting my assigned products
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Acting as a Solutions resource for user questions regarding the application usage
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Developing/modifying client surveys, reviewing them, and addressing any issues
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Managing, hiring, and reviewing other training and documentation personnel
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Participating in and chairing the company Culture Committee
MedAssets (previously Broadlane) August 2004 to November 2007 (Supply Chai
Technical Training Manager
Responsible for client and internal training on the hospital supply contract application
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Creating, modifying, and presenting classroom, web-based, and online classes for multiple software products
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Acting as a Solutions resource for user questions regarding the application usage
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Developing/modifying client surveys, reviewing them, and addressing any issues
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Managing, hiring, and reviewing other training and documentation personnel
Technology / Skills
Microsoft Office, including: Word, Excel, PowerPoint, Outlook, Producer, Publisher and Moviemaker
Adobe Creative Suite, including: Framemaker, Captivate & Photoshop; Articulate Storyline2,
Techsmith Camtasia and SnagIt; Audacity; Vyond (prev. GoAnimate); CrazyTalk; Doodly;
WebEx; Zoom; Skype; GoToMeeting; ReadyTech; Brainshark, Kahoot, Socrative
various Learning Management Systems: Inquisiq, Moodle, Skillport, Cornerstone, etc.
Audio recording and editing
Memberships/
Volunteer Activities
Dallas Association for Talent Development
Dallas Leadership Team
Host, facilitator and presenter for Technology Special Interest Group
AXIS Award judge
Member of Training Skill Building and Sales Training SIGs
Toastmasters International, Legacy Speakers Club: Competent Communicator certification; club President 2017-2018;
Junior Achievement volunteer
Hope's Door volunteer
Education
Florida State University, Tallahassee, FL
Bachelor of Science - Finance
Completed Pat Fraley's "Triple Threat" Narration Seminar
eBooks, eLearning, and television documentary narration
Coached by various professional voice actors